Front Desk Clerk- Spring Hill Suites Irvine

Spring Hill Suites -Irvine is seeking dynamic and experiencedFront Desk Agent for our busy hotel! Compensation is based on experience. Must have open availability, including holidays and weekends.

JOB OVERVIEW:

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

• Perform job functions with attention to detail, speed and accuracy
• Prioritize, organize, and resolve problems using good judgment
• Follow directions thoroughly
• Understand guest's service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data

Responsibilities for Front Desk Agent:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Qualifications for Front Desk Agent:

• Excellent communication and math skills
• Able to learn computer functions and other on-the-job skills
• OPERA PMS system knowledge a plus
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Exceptional customer service skills

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• IRVINE, CA 92614: Relocate before starting work (Required)

Work Location: In person