Hotel Front Desk Attendant

We are searching for an enthusiastic, service-focused Hotel Front Desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

We are interested in filling several positions of the same role. One of these positions necessitates availability during both daytime and evening hours, while the other requires availability during graveyard shifts. Weekend availability is mandatory for both roles.

$16.75 - $17.50 Hourly

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary

• Maintain confidentiality of guest information
• Verify bill with guest, post necessary charges, adjustments, and payments
• Inform guests about the property and city attractions (restaurant, lounge, health club, museums, parks, events)
• Report any technical issues and maintenance needs

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations

• Take ownership of job duties and responsibilities
• Work with integrity with the team and while alone on shift
• Ability to work with little or no supervision
• Ability to handle financial transactions in the form of credit/debit cards, cash, checks, vouchers, etc.
• Must have flexibility with scheduling

At North40 Capital LLC, we are focused on developing the potential in people and places. We are a local real estate development company that focuses on projects where we can provide what we call “Impact Value” (The positive impact that our developments can have on people’s lives).

We offer competitive pay and a rewarding career path.