Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! We are looking to fill a part-time position.

$16.50 - $17 hourly

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a Hotel Front Desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent

We are a beautiful 76-room hotel located in North Spokane just off of Newport Highway. Our top priority is to ensure we go above and beyond for all guests. Starting with a friendly and easy check-in to our beautiful, clean rooms. Medical benefits with buy-up options, and 401k with up to a 5% match. All employees earn paid vacation time and get to join a fun work environment with the possibility to grow!