Hotel Front Desk Agent

Pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Painted Mountain Golf Resort

An amazing, desert landscaped resort located adjacent to an 18-hole championship golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort.

There are no do-overs with vacations. You know what people need and are legendary at winning them over. You understand that every check-in is the first impression, and every check-out could be a lasting one. As a Front Desk Agent with Westgate Resorts, you will be part of an award-winning brand!

As a Front Desk Agent, you will efficiently check guests into and out of the resort by performing the following duties, in addition to offering impeccable customer service.

• Greets, registers, and assigns rooms to guests, issuing room keys
• Keeps records of room availability and guests' accounts.
• Computes bills, collects payments, and makes changes for guests.
• Ability to listen to and find solutions for guests’ challenges

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:

• Integrity
• Passion
• Work Ethic

Requirements

• Must be able to work full-time, flexible schedule, weekends and holidays
• Must be able to lift up to 15lbs
• Must be able to stand for long periods of time
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Excellent customer service skills
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Application Question(s):

• Are you able to work weekends and holidays?
• Are you able to complete a drug and criminal background check?
• Westgate Resorts is a smoke free workplace. Can you adhere to company policy

?

Ability to Commute:

• Mesa, AZ 85215 (Required)

Work Location: In person