Hotel Front Desk Agent

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage phone reservations
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Communicate with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests’ needs

Skills

• Customer service attitude and demeanor
• Excellent communication and organizational skills

Job Types: Part Time

Salary: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Irving, TX 75039: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person