Address
Form of workJob Type
Full-time, Part-time
Description
Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full-service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage.
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
- Free meals
- Fuel Discounts
Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to:
- Upholds the resorts commitment to exceptional guest service.
- Is familiar with and can perform all the duties and responsibilities of the reservation agent.
- Completes guest transactions by processing payments in cash or credit card.
- Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
- Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
- Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
- Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
- Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
- Is familiar with the Players Club and encourages all guests to utilize this service.
- Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
- Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
- Knows how to use front office equipment.
- Obtains hotel bank and keeps it balanced.
- Posts appropriate charges and credits to guests' account.
- Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
- Follows security procedures when issuing guest room keys.
- Knows and adheres to all cash handling and credit card policies and procedures.
- Follows proper procedure for issuing and closing guest's safety deposit boxes.
- Use proper mail, package, and message handling procedures.
- Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.
- Attends and positively contributes to all scheduled meetings and training sessions.
- Encourages and demonstrates positive morale characteristics.
- Maintains a neat and clean appearance of the Front Desk and other work areas at all times.
- Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
- Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
- Adheres to all department and resort policies outlined in the employee handbook.
- Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
- Provides constructive input to foster process improvement within the department.
- Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
Requirements
- High School Diploma or GED Certificate required.
- 1 year of experience working in a customer service environment required.
- Experience with Micros, Patron, and Opera preferred.
- Clerical/administrative experience required.
- Excellent organizational, verbal, interpersonal, and customer relations skills.
- Basic computer skills in Microsoft Word, Excel and Outlook.
- Ability to handle multiple priorities and tasks at once.
- Able to follow verbal as well as written instructions.
- 18 years of age or older.
- Must be able to obtain a Class I Gaming License.
- Must be able to obtain a Food Handlers Card.
Salary Description
$16.00/hour
