Address
Form of work
SalaryPOSITION SUMMARY
This position is responsible for operating the hotel's Front Desk systems, reservations, checkins/outs in accordance with company standards for quality, cleanliness, guest satisfaction, safety & security.
ESSENTIAL DAILY JOB FUNCTIONS
- Process guest registration, including computation & collection of payment
- Complete shift reports & process all financial transactions, including the verification & processing of credit card transactions in accordance with company policies & procedures
- Maintain room safety inventory and receive and transfer telephone calls
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc
- Conduct night audit as assigned
- Comply to reservation procedures to see if show or no show
- Clean and dust lobby and all public areas and use wet floor signs in hallways if necessary
- Check to see if suite shop is fully stocked and complies with brand standards
- Assist with breakfast when needed.
GUEST SATISFACTION
- Respond to guest needs, special request, & complaints as needed
- Process guest invocations of 100% satisfaction guarantee
- Smile, acknowledge, & greet guests at Front Desk & other public areas
TEAMWORK
- Be available to work a flexible schedule and assist other FDSR if necessary
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work setting:
- In-person
Experience:
- Hotel Front Desk: 1 year (Required)
Work Location: In person
