Front Desk Agent

Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all information is accurate
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel services, facilities, and amenities to guests
- Handle guest complaints or concerns in a timely and efficient manner
- Process guest check-ins and check-outs accurately
- Maintain a clean and organized Front Desk area
- Assist with reservations and cancellations as needed
- Handle cash transactions and maintain a balanced cash drawer

Qualifications:
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and office equipment
- Strong attention to detail and organizational skills
- Ability to work well in a team environment
- Previous experience in a customer service role is preferred

Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have excellent communication skills, enjoy working with people, and have a passion for hospitality, we would love to hear from you.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person