Hotel Front Desk Agent

Front Desk Agent starting at $15.0/HR!

The Holiday Inn & Suites North Beach is hiring now for Front Desk Agents. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions. Our team wouldn’t be complete without you ! If you want to be part of our great team and want to work now, apply immediately!

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Paid time off
• 401k (with match!)
• Travel perks
• Professional development
• Associate Referral Incentive Program
• Health Benefits; Medical, Dental and Vision
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long-Term Disability and Supplemental Life Insurance
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources

What You Will Bring To This Role:

A Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.

Some of Your Responsibilities Would Be:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure
• Obtain method of payment from guests (credit or cash)
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems

Minimum Qualifications:

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Required Characteristics:

• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: walk and stand for a full shift; bend, stoop and reach overhead; push and pull up to 100 lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Full-Time with flexible scheduling available

Salary: From $15.00 per hour

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 25 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Relocate:

• Virginia Beach, VA 23451: Relocate before starting work (Required)

Work Location: In person