Front Desk Agent

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized Front Desk area
- Operate phone systems, including answering calls and taking messages
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Previous experience in a Front Desk or guest service role is preferred
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and approachable attitude
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Bilingual or multilingual abilities are a plus

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- A supportive work environment with a diverse team

If you are passionate about providing exceptional guest experiences and have the qualifications we are looking for, we encourage you to apply for the position of Front Desk Agent. We look forward to hearing from you!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Virginia Beach, VA 23451: Relocate before starting work (Required)

Work Location: In person