Hotel and Winery Host

Job Description

Job Title: Host

Supervisor: General Manager

FLSA Status: Non -Exempt, Full Time/Part Time

Summary

A Winery & Hotel Host is a self-motivated and hospitality-oriented individual. In this position the host will oversee the guest experience on the property. Hosts will be responsible for overseeing the experience of the overnight guest as well as day to day winery guests. The ideal candidate is hospitality oriented, proactive, driven, focused, and able to collaborate as part of a team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet all guests promptly and graciously and provide knowledgeable, consistent and courteous responses to questions, complaints and/or problems.
• Promote and sell Shepherd’s Run wines and merchandise by assisting and educating guests in tasting wines and making purchasing decisions.
• Fulfill customer orders and use both a PMS and POS system to complete sales transactions.
• Setup tasting bar with necessary supplies for daily operations. Wash tasting glasses and assist with other pre-opening and closing shift duties.
• Serve food programing ordered by guests including hotel guest breakfast, following all appropriate food handling procedures
• Efficiently and accurately enter registration information for hotel guest stays.
• Follow proper procedures related to collection of payment, dates of stay and guest contact information over the phone and in person.
• Complete check-out transactions and post charges to folios with guests in a friendly manner and invite them to return again soon.
• Protects establishment and patrons by adhering to sanitation and safety policies.
• Follows all OSHA Safety and all Health and state regulations and requirements for the industry and maintains a safe and secure work environment.
• Holds a valid Rhode Island TIPs Certification
• Reports any issues that require maintenance.
• Perform other duties as directed.

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Inn Events and Support:

• Assists in the preparation of special events and may actively participate in events for the

Inn and Vineyard as directed by the General Manager and the Managing Director.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional or difficult topics. Generates creative solutions; demonstrates attention to detail.
• Logic- Ability to apply common sense understanding to a variety of tasks and duties.

Ability to adapt to minor changes in routine, solve basic problems, and work with moderate supervision.

• Teamwork - Establishes and maintains effective relations; exhibits tact and consideration; helps and support to co-workers; works cooperatively in group situations.

Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives.

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Judgement - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions; respects and implements the decision of supervisor and moves forward productively once a decision has been made.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; earns the trust of others; works with integrity and professional principles; upholds organizational values.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to stand; sit; walk on average of 15,000+ steps; use hands to handle, or feel; reach with hands and arms, talk and hear. Must be able to lift 50lbs overhead. Heavy physical activity performing regular strenuous activities, including standing, walking, climbing, reaching, carrying, pushing, pulling, squatting, and other motions. Stability and balance adequate for elevated and/or narrow work areas. Manual dexterity sufficient to reach, grasp, hold, handle items, and work with the fingers, wrists, elbows,

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and shoulders. Clear vision (close and distant), peripheral vision, depth perception, and ability to adjust focus. Hearing adequate for working safely around machinery, vehicles, and other equipment.

All physical work or work with equipment must be completed safely for both the individual, others on the team and the property of Shepherd’s Run. A strict adherence to this safety standard is required without exception. If something cannot be done safely it is the duty of an employee to ask for help before initiating the task.

Education and/or Experience

• Must have the ability to lift and/or carry at least 50-lbs
• High school diploma or GED certificate
• Basic knowledge of wine and wine service
• Physical stamina for being on your feet throughout shifts; Must be able to walk and stand during entire shift; Must be able to reach, bend, stoop, mop floors and wipe surfaces.
• Meticulous attention to detail
• Able to follow instructions
• Must be able to stay focused, alert, upbeat, outgoing and positive in a fast-paced environment.
• Must be able to clearly communicate with guests and other team members.
• Must be able to work effectively within a team.
• Able to work with a small team in a supportive, productive and positive atmosphere.
• Able to support other departments and cross train as needed depending on business demands
• Ability to work in a fast-paced environment
• Able to work with multiple teams and projects

Shepherd’s Run is an EEO Employer.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person