Host/Hostess

A Host/Hostess presents a positive first impression of the restaurant’s friendliness, excellent service, and high standards. The Host/Hostess also greet guests upon arrival, inform guests of their wait time, monitor a waiting list.

Responsibilities:

• Greet guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name


• Use visual cues to seat guests in either the bar or dining area depending on their preference


• Answer incoming calls to the restaurant and provide appropriate service


• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate


• Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies


• Help dining room staff by setting and clearing tables; replenishing water; serving beverages


• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders


• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

Requirements:

• Friendly, outgoing, upbeat, positive and have a passion for providing great customer service


• Strong communication and interpersonal skills


• Must be able to clearly communicate guests needs to appropriate team members


• Must be able to multi-task with competing priorities


• Must be able to understand requests for assistance


• Must be able to carry trays or supplies (10-30 lbs.)


• A desire to help where needed and work as part of a team


• Flexibility to work a variety of shifts


• 6 months experience in a full-service restaurant preferred


• Ability to work positively in a fast-paced environment


• Ability to stand/walk and stay focused and alert for extended periods of time


• Ability to work effectively within a team


• Ability to effectively communicate on the telephone.