Host / Hostess

We are looking for a Host for State and Lake Tavern.
JOB SUMMARY:                      

Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Provide guests, either on the phone or in person, with information and support in a professional and gracious manner.

 SKILLS:

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You’ll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service.  Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Must have previous high volume experience working in a nightclub or bar settings, strong customer service skills and a friendly, welcoming attitude.

Responsibilities include, but are never limited to:

• Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
• Represent the hotel in a positive manner at all times.
• Follow the Steps of Service as outlined in the service manual.
• Be proficient in the use of reservation software.
• Know all table numbers and position numbers.
• Work scheduled shifts.
• Follow the grooming, uniform, and hygiene standards.
• Act professional and accommodating and always maintain your composure with guests and co-workers alike.

ADDITIONAL RESPONSIBILITES:

• Welcome each guest with a smile and a warm greeting.
• Properly check id’s ensuring all guests are proper age.
• Have a working knowledge of the host stand and basic service functions.
• For all table reservations, escort the guest to their table or party.
• Hand deliver all credit cards and or id’s to the proper Server after seating the guest.
• Assist in seating the guest and wait for entire party to sit before leaving the table.
• Answer phones quickly and be prepared to answer any questions about the restaurant and hotel.
• Make reservations over the phone.
• Communicate all pertinent information with management.
• Abide by the handbook for additional responsibilities.
• ServSafe Certified
• Ability to stand for stand and/or walk for long periods of time without sitting.
• Must be able to lift and/or move up to 25 pounds.
• Be flexible since this is a 24/7 hotel operation
• Regular and reliable attendance.