Host/Hostess

Job Type: Full-time, Part-time

Description:

As an essential member of the team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Host/Hostess is the guest’s first impression of the restaurant. This position is responsible for welcoming guests graciously with eye contact and a smile, then promptly and courteously accommodating the guests’ needs. Hosts/Hostesses remain friendly and engaging, all while calculating table turn times, managing reservations and the waiting list, communicating guest requests and preferences with servers and managers, answering the phone, and actively anticipating seating delays.

· Utilizing Open Table, the Host/Hostess takes reservations, reviews the daily reservation book, and has the ability to seat guests without reservations.

· To maximize guest service, must have a complete working knowledge of the menus and what is unavailable for that day. Must also be familiar with frequent guests and know their names and preferences.

· Responsible for directing the seating rotation within the restaurant to ensure a smooth work flow. Must be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. Must be able to balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.

· Oversees the general functioning of the dining room during the meal service period, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Ensures a congenial dining room atmosphere.

· Responsible for answering dining room telephone, taking reservations over the telephone and taking messages for staff.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

· Fluency in reading, writing, and spoken English.

· Excellent personal presentation and interpersonal skills.

· Ability to communicate effectively with guests, co-workers, and supervisors.

· Ability to think and communicate clearly, organize and prioritize in high pressure situations.

· Basic knowledge of the restaurant’s menu, ingredients, and cooking techniques, as well as knowledge of the details of our property and upcoming events.

· Knowledgeable of basic sanitation.

· Knowledgeable of computer operations and ordering procedures.

· Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.

· Able to successfully multitask.

· Ability to maintain excellent attendance and punctuality. Ability to work all shifts, weekends and holidays.

PHYSICAL DEMANDS:

· Ability to walk and stand throughout an eight-hour shift.

· Ability to lift, balance and carry large, oval Dining Room service trays.

· Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Expected hours: No more than 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person