Address
Form of workJob purpose
Receives and seats members and guests with friendly, courteous and knowledgeable service in the dining room, banquet areas, patio and bar. Maintains order and cleanliness and handles complaints.
Duties and responsibilities
- Greets members and guests entering the service areas or dining rooms and escorts them to the table, opens menus and places them on the table in front of each person
- May instruct servers to change linen or to reset tables when necessary
- Reserves tables for members and guests upon request
- May receive and adjust complaints concerning food or service
- Monitor the preparation of food and beverage products, as per recipe card standards, to ensure consistent quality, portion control and presentation
- Provide menu suggestions to the F&B Director
- Participate in the set up and breakdown of items for F&B activities
- Greets all members and guests with an immediate smile, eye contact and a verbal welcome. If applicable they are escorted to a table, chairs are pulled for ladies and menus presented – open ladies first, from left to right. Place settings are adjusted to the number of members and guests at each table. Monitor that a courteous server greets the table within three minutes, offers beverages and observes timing, correctness, quality and presentation of the order.
- Speaks to all departing patrons extending a thank you and a concern for their satisfaction with food and service
- Monitor and/or participate to ensure that tables are reset within 5 minutes
- May conduct a physical inspection of the room and floor to ensure proper presentation
- Performs other duties as requested.
