Hospitality Manager-1264792

The Office Services Site Manager is responsible for managing a team of 7 people in navigating day-to-day office services activities related to the mailroom, reception, reprographics, hospitality, and facilities monitoring for two client locations.

Responsibilities:

• Serves as the main point of contact for all activities related to the mail room, hospitality, on-site even management, and reception desk support.
• Manage a team of 6 people in the Atlanta office, and 1 person in the Washington DC office, providing training, resources, and on-going support.
• Manage scheduling, and payroll for direct reports.
• Manage in-house/on-site events including catering coordination for breakfast, lunches, happy hours, among other activities with a focus on maintaining the hospitality budget.
• Responds to requests in a timely manner and extends outstanding customer service to all internal/external customers and clients.
• Oversee office inventory and establish par levels based on usage and set budget.
• Explore new technology options to further enhance service offering.
• Manage vendor relationships and serve as primary and/or secondary point of contract.
• Work in tandem with the facilities manager to maintain the integrity and day-to-day operations of the office environment.
• Maintain records of metrics of all office services activities.
• Maintain documented procedures for all processes and responsibilities.
• Spearhead team meetings, including safety training.
• Develop quarterly business reviews and present accomplishments, solutions and metrics to clients on an established cadence.
• Manage on-going cross training and overall professional development of employees.
• Assists with administrative tasks and other duties as assigned.

Qualifications and Skills:

• High school diploma or equivalent (GED); college experience a plus
• Prior management experience
• Proven customer service-related experience
• Proficient computer skills including MS Office 365 and willingness to learn new technology
• Excellent communication skills both written and verbal
• Ability to effectively work both individually and in a team environment
• Willingness to embrace and perform continuous training and professional educational programs.
• Team Building, coaching and mentoring.
• Promotes inclusivity and creates an environment where everyone feels valued.
• Prior mailroom and copy center knowledge a plus.
• Prior catering experience a plus.
• Ability to lift up to 40 pounds.