Hospitality Associate- Host

SUMMARY

The Castle & Key Hospitality Associate is expected to exemplify everything the brand represents in terms of overall behavior, quality of execution, good taste, professional image, and discretion. The Castle & Key brand pays homage to history while creating a modern and high-quality product and experience for all guests visiting the property. Through our team members and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality, and elegance.

The primary role of the Hospitality Associate is a rotational position that supports our greeting areas, curated tours and tasting room operations.. The Hospitality Associate should engage in building relationships with all guests visiting the property and leverage opportunities to share the history of the facility and connect their guests with the Castle & Key brand story. The Hospitality Associate is expected to maintain the seamless operation and cleanliness of all public spaces. This position will require a high level of flexibility and the ability to support several areas of the Hospitality operation. This position will be required to be “on-stage” for the majority of their shift.

EDUCATION AND EXPERIENCE:

• Previous public speaking experience preferred, or a willingness to step out of one’s comfort zone
• 1-4 years of related experience preferred
• High School Degree/GED required, Associate's or Bachelor's Degree preferred.

WORK ENVIRONMENT:

• Must be highly professional and able to display exceptional etiquette when interacting with guests
• Extended periods of sitting, standing, walking, viewing a computer monitor may be required
• May be required to push, pull, lift objects > 50 pounds
• Exposure to extreme weather and temperature conditions (heat, cold, wet)
• Required to be “on-stage” for the majority of the shift
• May be required to climb a ladder, and drive vehicles
• Off hours, including nights may be required. Weekend availability is required

DETAIL OF RESPONSIBILITIES

Specific areas of responsibility include but are not limited to:

• Approach all situations with a focus on public speaking and storytelling, as this will constitute a large portion of this position
• Prepare tasting areas, drinkware, and bar tools for tours throughout the day cleaning and prepping multiple times per day as determined by experience schedule
• Be accountable and responsible for the satisfactory completion of opening and closing duties.
• Assist in retail floor operations, including restocking items, product education, and guest checkout via Point of Sale system.
• Exhibit high levels of knowledge regarding spirits and the industry as a whole
• Commit to continuing education on cocktails, spirits, history, and the Castle & Key brand
• Greet guests visiting the property, check them in, and provide them with a curated explanation of Castle & Key products as well as experience offerings
• Provide pertinent information on the grounds, company, and products
• Maintain an immaculate working area clear of any hazards or debris
• Must be able to confidently interact with guests and provide them with outstanding hospitality in all types of situations
• Assist with on-site events as needed
• Communicate any feedback to Leadership as needed
• Prioritize the needs of the guests
• Direct Guests to the appropriate parts of the property
• Execute any other tasks as needed

Job Type: Part-time

Pay: $16.00 per hour

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Work Location: In person