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SalaryJOB DESCRIPTION:
Title: Business Systems Consultant 3 Helpdesk /Customer Support
Location: Trenton, NJ
Job Type: W2
Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.
- REQUIRED RESPONSIBILITIES/EXPERIENCE:
The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
Skills required:
- Experience with Help Desk, customer service, and directly assisting users.
- Experience with developing systems via a structured SDLC methodology including Agile methodology.
- Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
- Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
- Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
- Experience in collaborating with multiple teams to develop and implement programs.
- Experience in writing test plans and test scripts and conducting various testing.
- Experience in creating user training manuals and conducting user training and demos.
- Ability to analyze complex business processes and work flows and propose areas for improvement.
- 4 year college degree or equivalent study required.
- Relevant work experience: 6 to 8 years.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $50.00 - $55.00 per hour
Work Location: Hybrid remote in Trenton, NJ 08608
