Home Care Supervisor - Pierce County

1. Purpose of Position

Supervises, coordinates and manages daily activities of In-Home Care Clients and Caregivers. Maintains regular contact with clients and caregivers to insure superior service delivery and responsive to client needs

1. Essential Duties and Responsibilities

The following will be done, within the first 3-6 months, while under the supervision of the assigned IHC Supervisor III

• Builds served hours to 2500. If obtaining a caseload, maintain levels given.
• Conducts client initial, 6-month and yearly evaluations/home visits according to organizational policies and procedures, and the Statement of Work;
• Maintains frequent and as needed telephone contacts with clients;
• Manages and maintains client case files according to regulation and organization policy.
• Participates in any external and internal auditing practices as requested.
• Assists in hiring decisions regarding open IHC caregiver positions;
• Schedules Caregivers and assigns to clients;
• Supervises Caregivers assigned to clients
• Completes performance evaluations for Caregivers according to organizational policy;
• Assists in marketing for caregivers as needed with Administrative Assistants
• Maintains a standby name list for available substitute Caregivers;
• Resolves all complaints, incidents and/or issues as directed by regional manager;
• Reports, investigates and completes required documentation for workplace accidents in accordance with organizational policies and procedures.
• Reports all unusual occurrences regarding client care to Regional Manager;
• Processes disciplinary action with caregivers where appropriate in conjunction with regional manager and Human Resources;
• Processes Caregivers electronic timekeeping for payroll in a timely manner;
• Insures compliance with Electronic Visit Verification;
• Makes emergency arrangements for clients including notifying AAA Case Manager and others as required;
• Corresponds and communicates as necessary with DSHS Case Management and clients;
• Participates in IHC phone rotation program in their region;
• Performs other duties as assigned.

3. Position Requirements, Competencies and Qualifications

• Satisfactorily pass criminal history and reference checks;
• Valid/current driver's license and auto insurance is required if driving;
• Excellent interpersonal and communication skills;
• Good time management and organizational skills;
• Ability to work independently and cooperatively with others;
• Proficient in MS Office Suite, e.g. PowerPoint, Excel, WORD, etc.;

3.1 Educational Level

• High school diploma, GED or foreign equivalent required
• Some college preferred.

3.2 Experience

• Demonstrated ability to supervise staff.
• Experience providing services to the elderly and/or people with disabilities preferred.

4. Working Conditions

• Ability to work in an office environment
• Ability to travel to different locations
• Work involves sitting most of the time, but may involve walking, standing, bending, reaching, twisting, and traveling

5. Physical Requirements

• Ability to apply principles of logical thinking, to define problems
• Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position
• Clarity of vision at 20 inches or less, up to 20 feet or more

Note: The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act will be granted wherever possible.