In Home Care Supervisor - Pierce County

1. Purpose of Position

Under immediate supervision, has general responsibility for supervising and coordinating the daily activities of Home Care workers (aka Caregivers) and office operations. The primary goals of the In Home Care (IHC) Supervisor includes the scheduling of client services in an appropriate and timely manner, orientation and obtaining client authorization of Home Care services before implementation, and the maintenance of regular contact with clients to insure superior service delivery and response to client needs and desires relative to client Home Care plan of care (service plan).
Essential Duties and Responsibilities

1. Supervising and coordinating the daily activities of Home Care workers and office staff:
2. Schedule/assign Home Care workers to clients;
3. Supervise Home Care workers and office staff;
4. Complete Home Care worker and office staff evaluations according to organizational policy;
5. Schedule and conduct client orientation according to organizational policies and procedures;
6. Assist in developing, planning and conducting orientation and training programs for Home Care workers and office staff. Ensure required training documentation is kept current;
7. Conduct Home Care workers' and office staff meetings;
8. Maintain a standby name list for available substitute Home Care workers;
9. Respond/resolve client, Home Care worker and office staff complaints and issues;
10. Processes disciplinary action where appropriate in conjunction with Human Resources;
11. Process Home Care workers' electronic timekeeping for payroll in a timely manner;
12. Maintains personnel records for Home Care workers and office staff according to organizational policies; and
13. Reports, investigates and completes required documentation for workplace accidents in accordance with organizational policies and procedures.

1. Scheduling and maintaining of Home Care services to clients:
2. Make emergency arrangements for clients to include notifying AAA Case Manager;
3. Respond to family and/or consumer, clients and community complaints;
4. Report all unusual occurrences regarding client care to Regional Manager;
5. Correspond/communicate as necessary with DSHS Case Management and clients;
6. Computerize all necessary client data in a timely manner;
7. Manage and keep current client case files, documenting all information regarding client care on daily manner as appropriate;

1. Conduct home visits and telephone contacts to clients according to organizational policies and procedures; and

1. Conduct and report annual client and case management satisfaction surveys.

Secondary Tasks

1. Advocate/outreach/recruit clients for Home Care services.
2. Represent KWA internally and externally on committees and work groups.
3. Where applicable, liaison to community agencies.
4. Attend required training and meetings.
5. Have company provided cell phone with them at all times to address emergent client/ and/or Home Care aide issues requiring immediate attention.

Position Requirements and Qualifications

• Must pass criminal history and reference checks;
• Valid/current driver's license and auto insurance is required;
• Must have excellent interpersonal and communication skills;
• Good time management and organizational skills;
• Ability to work independently and cooperatively with others;
• Ability to maintain confidentiality;
• Proficient in MS Office Suite, e.g. PowerPoint, Excel, WORD, etc.;
• Ability to work with people of diversity;
• Bilingual in Korean, as office needs dictate.

• Educational Level

High school diploma, GED or foreign equivalent. Some college preferred.
3.2 Experience

1. Demonstrated ability to supervise staff.
2. Experience or on-the-job training in providing services to the elderly and/or disabled preferred.

1. Working Conditions
2. Environmental parameters:
3. Ability to work in an office environment; and
4. Ability to drive to different locations.
5. Physical Demands:
6. Type: sedentary work ability to perform administrative duties.
7. Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move an object.

1. Work involves sitting most of the time, but may involve walking, standing, bending, twisting and driving.

Work Schedule

1. Full time position working 40 hours or more per week.

Aptitude Requirements

1. COGNITIVE
2. Analytical:
3. Ability to apply principles of logical thinking, to define problems;
4. Ability to collect data;
5. Ability to establish facts and draw valid conclusions;
6. Ability to solve practical problems; and
7. Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form.
8. Communication:
9. Ability to read, write, speak, understand or communicate in English (Vietnamese or Korean, as needed) sufficiently to perform the duties of the position;
10. Ability to record and deliver information;
11. Ability to speak distinctly and listen carefully in order to communicate effectively on all levels;
12. Ability to draft work related documents;
13. Ability to log in data and draft data summaries;
14. Ability to answer inquiries from participants; and
15. Ability to follow rules and policies of the company.
16. Administrative Detail:
17. Ability to complete forms, record and locate data accurately; and
18. Ability to pay close attention to detail and accurately distinguish data.
19. MANUAL
20. Motor coordination:
21. Ability to accurately reach, feel or handle equipment used in daily routine.
22. Finger dexterity:
23. Ability to pick, pinch or otherwise work with fingers to operate above equipment.
24. Manual dexterity:
25. Ability to seize, hold, grasp, turn or otherwise work with hands to operate above equipment.
26. VISUAL
27. Near vision:
28. Clarity of vision at 20 inches or less.
29. Mid-range vision:
30. Clarity of vision at distance of more than 20 inches and less than 20 feet.
31. Far-range vision:
32. Clarity of vision at 20 feet or more.

Note: The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act will be granted wherever possible. The above job description is not comprehensive. The job responsibilities may include other duties. This job description also does not constitute an employment agreement between KWA and the employee. KWA may change the job duties as it determines to be necessary or useful to meet its needs.