Home Care Facilitator - Chh

We offer a comprehensive Benefit package to Full Time Employees:

• PTO
• 401-k with Company match
• Health Insurances
• Company Paid Life Insurance
• Tuition Reimbursement
• Employee Assistance Program

Job Description Summary
The Home Care and/or Hospice Facilitator is responsible for maintaining positive relationships with customers and referral sources, meeting with patients and families and facilitating a patient's smooth transition to Home Care or hospice.
Essential Job Functions/Responsibilities

1. Establishes and maintains positive working relationships with current and potential referral sources
2. Monitors community, customer, payor and patient perceptions of the Agency as a high quality provider of services
3. Maintains a working knowledge of Home Care and/or hospice
4. Provides input by identifying opportunities for additional or improved services to address customer needs
5. Maintains a working knowledge of community resources and assists customers in accessing community resources.
6. Consults with physicians, nurses, social workers, discharge planners and other disciplines to establish a coordinated plan of care
7. Meets with patient, family, caregivers and discusses the patient situation, current needs, and any psychosocial factors that are relevant to the plan
8. Completes referral information that includes intake data, essential background information and inpatient care received to facilitate the transition of the patient to Home Care or hospice
9. Maintains excellent communication with customers and referral sources regarding the discharge process. Keeps agency abreast of any changes or delays in the discharge to home or transition to hospice
10. Keeps referral source informed of any re-hospitalization following the patients discharge to home or transition to hospice
11. Attends meetings and participates on committees as required
12. Actively participates in the planning, organizing and staffing of events, activities, wellness clinics, health talks and screenings
13. May participate in marketing meetings and strategic market planning
14. Monitors promotional material and collateral inventory and assembles needed marketing materials
15. Back up to intake department when needed
16. Performs other duties as assigned

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Position Qualifications

1. Knowledge of Home Care and/or hospice preferred
2. Ability to deal tactfully with customers and the community
3. Conduct self as a professional representative of the Agency
4. Demonstrates good communications, negotiations, and public relations skills
5. Demonstrates autonomy and must be a self-starter, attentive to detail and possess excellent organizational skills, assertiveness, flexibility and cooperation in performing job responsibilities
6. Ability to stay motivated
7. Must be able to work with little supervision
8. Must be flexible with schedule demands and possess a positive attitude and approach to change
9. May be required to work an occasional weekend and or evening

At Capital Health Care Network, our company culture is built on the following seven essential skills of teamwork:

• Active Listening: Team members listen to each other's ideas.They are observed validating ideas through active listening and "piggy-backing" (or building) off each other's ideas
• Communication: Team members communicate.They are observed interacting, discussing, and posing questions in an effort to fortify understanding and dispel miscommunication
• Persuading: Team members use persuasion. They are observed exchanging, defending, and rethinking ideas with the greater good in mind
• Respecting: Team members respect the opinions of others.They are observed encouraging and supporting others' ideas and efforts
• Helping: Team members help.They are observed offering assistance to each other
• Sharing: Team members share.They are observed sharing ideas, information and influence
• Participating: Team members participate.They are observed participating in social media, campaigns, and projects