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SalaryDescription:
Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.
Metro Physical & Aquatic Therapy has an immediate opening for a Home Care Coordinator! Come be a part of a growing organization in a progressive, supportive, and innovative team!
What We Offer!
- Vacation & Paid Time Off Benefits
- 401(k) Retirement Savings
- Health Insurance/Dental/Vision
- Flexible Spending
- Free Life Insurance
- AFLAC
- NY 529 College Savings Program
- Pet Insurance
- Identity Theft Insurance
Essential Functions:
- Maintaining and providing excellent customer service at all times
- Processing all intakes including troubleshooting, identifying, and resolving problems as they arise.
- Confirming eligibility of insurance via portal/verification checks.
- Completing written responses to patients and customers regarding account resolution and complaint recovery.
- Setting up new /returning patient cases in EMR which includes obtaining new demographic information and all existing insurance information.
- Ensuring that all patients’ benefits are verified in a timely manner.
- Learning different payer regulations/requirements and communicates effectively with patients regarding their Explanation of Benefits (EOB)
- Ensuring scripts are received, patient intakes are processed, and timely communication occurs with patients and family members about therapy benefits and PT visits
- Completing billing invoicing and faxing as needed
- Planning and executing weekly meetings with the Homecare Management Team.
- Collecting copays and payments due for services provided
- A minimum of one (1) year related health care experience preferred
- Ability to utilize various computer systems including but not limited to Microsoft Word, Excel, and EMR
- Must be organized and have the ability to multitask
- Passionate about customer service and patient satisfaction
- Must be courteous, empathetic and have professional manner
- Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified.
