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SalaryABOUT FANDUEL
FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.
Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does "winning" look like at FanDuel? It's recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
THE POSITION
Our roster has an opening with your name on it
The primary role of the High Value Payments Ops Associate is to assist with the operational day to day operations of our Customer Payments. High Value Payments Ops Associate will need to become an expert of payment operational procedures and be skilled at multi-tasking, thinking critically and having a high attention to detail. This role will be responsible for managing and excelling in all payment-related issues for our High Value/VIP players, ensuring they are processed efficiently and accurately. Additionally, this will play a key role in providing critical support to both internal and external payment matters to ensure optimal operations. Weekend work is required, as well as possible late night or early morning shifts.
THE GAME PLAN
Everyone on our team has a part to play
- Provide excellent support and become experts on any and all deposits, withdrawals and refunds matters.
- All High Value Payments will be reviewed and monitored to be processed as quick and efficiently as possible
- Coordinate with payment providers to gather information related to deposits and withdrawals to improve processing and deposit rates for all Players.
- Review and escalate inefficiencies identified from payment reports or issues raised, to develop, test and improve with Leadership team
- Liase with Customer Support, Fraud Support/Prevention, VIP Team and other internal teams to assist High Value players resolve any ongoing issues as efficiently as possible
- Monitor and review both incoming and outgoing wire transactions for all players including High Value patrons
- Provide users with tax information such as win/loss statements, W-2G's and 1099's
- Collaborate with the finance team to complete stop payments on checks
- Maintain up-to-date knowledge of payment related updates that the company releases (proactively educate High Value patrons regarding any new options that become available)
THE STATS
What we're looking for in our next teammate
- Experience in the banking and payments industry preferred
- Has an eye for identifying problems and presenting solutions
- Bachelor's degree from accredited university in a related field preferred.
- Strong communication skills with internal and external customers
- Experience with Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) including a strong understanding of Spreadsheet Functions (VLOOKUP, SUMIF, etc.)
- Understanding of online betting or casino industry is a plus
- Licensure: Must pass required licensing as mandated by various state regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
PLAYER BENEFITS
We treat our team right
From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
FanDuel is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!" We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!
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