Address
Form of workProvide support to all corporately owned stores along with corporate staff and minimal support to franchise stores. Reports to IT Support Manager. Hours of operation are Monday - Sunday 5am-11pm.
Summary of essential job functions
- Support and maintain all Point-of-Sale systems.
- Image replacement systems
- Hardware, Software, and Printer troubleshooting
- Manage email, domain, and legacy system accounts
- Some Cellular support
- Research questions using available information resources
- Follow standard helpdesk procedures
- Log all helpdesk interaction.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
Minimum requirements
- Basic hardware, networking, and software knowledge is a must.
- Knowledge and experience of customer service practices
Abilities required
- Oral and written communication skills
- Learning skills
- Problem analysis
- Adaptability
- Planning and organizing
- Attention to detail
- Stress tolerance
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
