Address
Form of work Job Details
Job Location
Corporate Headquarters - Phoenix, AZ
Position Type
Full Time
Job Category
Information Technology
Description
CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policy holders, we provide a variety of solutions to make this difficult time easier.
Our office is located near the Metro Center in Phoenix, AZ.
This position will provide Helpdesk support via telephone, e-mail, instant messaging, and in-person for all departments. This position requires using computer and office equipment, sitting, or standing, and moving furniture and equipment when requested. Casual dress code. The Pay rate is $22/per hour depending on experience. Full-time hours Monday through Friday. Expected to work in corporate office in Phoenix.
Duties/Responsibilities:- Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
- Identifies, researches, resolves, or escalates technical problems.
- Create useful and easy to follow knowledge-based articles.
- Installs, configures, and maintains desktop, laptop hardware and software.
- Maintain inventory of office equipment.
- Assist with office moves, and new computer set ups.
- Observe, review, and document department processes to improve and streamline.
- Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
- Performs other duties as necessary or assigned.
Qualifications
- Ability to research solutions to problems, gather information, and make recommendations.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a proactive and innovative focus.
- Must demonstrate accuracy, attention to detail, and excellent organization skills.
- Strong ability to multitask. Sense of urgency and deadline oriented.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
- Must Have Active Directory experience
- High School Diploma or equivalent required
- A+ Certified preferred.
- Typing speed 50 wpm or higher preferred.
- Stable work history with excellent attendance
- College coursework preferred.
- Atlassian Service Desk and JIRA issues tracking experience.
- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
- Ability to lift 25 pounds and move equipment and furniture.
- Ability to bend and craw under desks.
