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Form of workJob Description
Marathon TS has an immediate entry level opening in our Norfolk, VA office for a tier I Help Desk Support Technician. This is an outstanding opportunity to learn from a highly qualified IT team that will challenge you to grow both your technical and business skills in a real word setting!
Overview:
As a Help Desk Support Technician, you'll connect with our customers and make a difference in their day by providing end-user support, troubleshooting & resolving technical issues, managing expectations and, escalating more complex problems, when necessary. You will be exposed to a wide range of technical issues that will provide you with a foundation of knowledge across many different areas of IT including operations, networking, cyber security, cloud and Help Desk.
We offer hands-on training, direct mentorship, and support for professional growth from day one. We have a robust set of in-house tools to help you build, execute and continually progress on goals that will make a difference for our users, customers, and teams. Previous Help Desk members are now among our team leads in quality assurance, project management, documentation, and release operations!
We are seeking someone with basic exposure & understanding of the following:
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
#CJJOBS
Overview:
As a Help Desk Support Technician, you'll connect with our customers and make a difference in their day by providing end-user support, troubleshooting & resolving technical issues, managing expectations and, escalating more complex problems, when necessary. You will be exposed to a wide range of technical issues that will provide you with a foundation of knowledge across many different areas of IT including operations, networking, cyber security, cloud and Help Desk.
We offer hands-on training, direct mentorship, and support for professional growth from day one. We have a robust set of in-house tools to help you build, execute and continually progress on goals that will make a difference for our users, customers, and teams. Previous Help Desk members are now among our team leads in quality assurance, project management, documentation, and release operations!
We are seeking someone with basic exposure & understanding of the following:
- Windows 10 administration
- Hardware & software troubleshooting
- Office 365
- General Network troubleshooting
- General Active Directory Administration
- General ITSM ticketing experience
- General ITIL foundational concepts
- General Inventory management
- Good logical thinking and troubleshooting skills
- Ability to learn quickly and tackle new and technically complex problems
- Ability to multi-task, attention to detail and excellent follow through
- Ability to work effectively independently and in a team environment
- OS imaging exposure
- SharePoint general understanding
- EndPoint protection General understanding
- Zoom and Teams collaboration experience.
- Conference room AV technology troubleshooting experience
- VPN exposure
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
#CJJOBS
