Help Desk Technician

Description:

TEKsystems is partnering with a local client in the search for a Help Desk Technician. This position will sit 100% onsite in Hartland, Wisconsin providing tier 1 technical support for hardware and software issues of internal users.

Duties & Responsibilities:

• Provides technical support and guidance to resolve users’ computer hardware and software problems.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Maintains logs of support services provided in the ticketing system or other appropriate database.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Qualifications:

• Minimum 1 year of experience troubleshooting application software in a customer service environment
• Proficient with Google and Microsoft Office Suite or related software
• Ability to explain technical problems to nontechnical employees.

Other Details:

This is a full-time position covering core, 1st shift business hours. Candidates must be able to work onsite in Hartland, WI.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.