Help Desk Technician

The Help Desk Technician provides user support and customer service on a variety of company-supported computer applications and platforms. This role troubleshoots problems and provides advice to users on the appropriate action. They respond quickly and confidentially to requests from employees and leaders for technical assistance in person, via phone and electronically.

This individual will work with employees of Manitowoc Public Utilities and the City of Manitowoc, including police, fire and public safety. This is one of three Help Desk Technicians who work as a team to share knowledge and workload.

Examples of Duties and Responsibilities:

Responds quickly and confidently to requests from employees and leaders for the following:

• New Users
• File / Print
• Hardware / Software issues
• Application assistance
• Mobile Device assistance
• Other requests

Tracks and routes problems, requests and documents the resolutions.

Stays current with system information, changes and updates.

Assists other IT team members.

Sample of Required Knowledge, Skills and Abilities:

Ability to communicate technical information to nontechnical personnel.

Ability to install, configure and maintain personal computers, networks and related hardware and software.

Ability to learn and support systems and applications.

Troubleshoot end-user hardware and software issues.

Excellent verbal and written communication skills.

Consider joining the team at a workplace that values our employees and where you’ll look forward to coming to work!

Starting Pay Rate: $25.30/hour

Please reach out to jobs@mpu.org to request a full job description.

Manitowoc Public Utilities does not discriminate based on race, religion, sex, national origin, disability, sexual orientation or any other protected class.