Help Desk Technician - Prn

Health information technology (HIT) is information technology applied to health and health care. HIT supports health information technology across computerized systems and the secure exchange of health information between consumers, providers, payers, and quality monitors. 

• Processes technical related inquiries in the form of phone and or electronic communications to provide customer support.
• Assigning or escalating tickets to the correct support group within the department.
• Identify and troubleshoot computer related issues over the telephone.
• Document new, updated or close tickets in electronic ticketing system.
• Communicate with other staff and affiliated vendors on issue status and resolution. 
• Assist with the development of Health Information Technology as a resource for staff to access managed technology.
• This position must be available to work all shifts, as needed (7am to 4pm, 8am to 5pm, 9am to 6pm, 3pm to 11pm, and 11pm to 7am).  
• On call rotation.
• Traveling between campuses will be required.

Experience

• One (1) year experience with customer service call center, prefered.
• Experience with handling phone calls, electroni communications, create and document tickets based on customers requests.
• Experience in a customer service role is desired.

Education

• High school education or equivalent GED

Compensation/Benefits

• $15.46 -$25.54/hr depending on previous work experience