Help Desk Technician

Modular Services Company is a healthcare equipment design and manufacturing company. Headquartered on 40 beautiful acres in NE Oklahoma City, we are passionate about our mission to provide functional and asthetically pleasing solutions to hospital patient rooms. We are searching for a bright, tech-savvy person with impecible customer service skills to provide the highest level of technical support to our employees.

Perks of the job:

• Beautiful work environment
• Competitive insurance benefits and 401K plan
• Paid time off and holidays
• Annual Bonus Program
• Annual Profit Sharing Program
• Tuition Reimbursement Program

Responsibilities:
- Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and software applications
- Set up and troubleshoot mobile devices such as smartphones and tablets
- Create and manage user accounts in Active Directory
- Document all support activities and resolutions in the ticketing system (SmartSheets)
- Collaborate with other IT team members to escalate and resolve complex technical issues

Requirements:
- Proven experience as a Help Desk Technician or similar role
- Strong knowledge of computer networking principles and protocols
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite
- Familiarity with mobile devices (iOS, Android)
- Basic understanding of Active Directory administration
- Ability to provide technical support for both Windows and Mac OS environments

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift

Work Location: In person