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Form of workJob Description
Our client, a major Oil and Gas company, is looking for a Help Desk Technician to work on a 12-months contract in Bartlesville, OK.
Responsibilities:
- Provide direct technical support for issues involving hardware, software, and networking for users throughout the company while providing exceptional customer service.
- Manage field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
- Respond to user requests for support and resolve problems
- Monitor and respond quickly and effectively to requests received through the helpdesk
- Install, test and configure new workstations, peripheral equipment and software
- Monitor system performance and functionality
- Provide support to our driving associates in person and over the phone
- Document process and solutions
- Participate in Refinery projects as assigned
Qualifications:
- Minimum one year of relevant technical experience is required.
- Knowledge and/or experience with administrative functions and or the IT/Refining industry would be helpful.
- Bachelors Degree from an accredited University in IT or related field is preferred.
- Must possess ability to effectively learn and acquire new knowledge and skills.
- Strong organizational, computer, and customer service skills required.
- Accurate typing at least 45 WPM.
- Willingness to work overnights or weekends if needed.
- Motivated and team oriented professional; must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with the unique needs of our clients. With over 800 employees and 6,000 contractors operating in over 50 countries, our geographical reach and pool of talent available is unmatched in the industry and the level of experience, exposure and expertise that the organization has is unparalleled.
