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Form of workIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
- Support IDEMIA DL and Enrollment customers
- Provide first level phone support in fast paced environment
- Follow defined processes and policies for working issues or escalating to meet SLA's
- Communicate with peers and peer groups to assist customers
- Document all calls and work in our ticket system
- Create FAQ and knowledgebase articiles
**YOU MUST BE A US CITIZEN**
- High school diploma or general education degree (GED).
- Previous Help Desk experience
- Prefer Technical certifications – A+, Network +, etc...
