Help Desk Technician

Brinkley RV is an RV Manufacturing company in Goshen, IN. We are creative, supportive, and innovative; our goal is to be the best. Our culture is important, so you will work in an environment where your attitude is everything, and your feedback is expected. Our team relies on the diverse views and life experiences of each other to find the best solutions. We are proud to break the mold from other RV manufacturers in the industry and are committed to staying at the forefront of innovation and process improvement. If you are passionate about technology and want to contribute to our goal of becoming the best in the industry, we invite you to join us on our journey. Your expertise will be vital in driving our technological advancements and ensuring a seamless experience for our team and customers.

Help Desk Technician Job Responsibilities:

• Provides first level of support for IT Help Desk requests.
• Assist in the coordination to repair and support all hardware/software across all of Brinkley RV locations.
• Develop and maintain installation and configuration procedures.
• Coordinate and communicate with impacted individuals on the issues reported in IT Help Desk Request.
• Engage with members of the IT team as well as other departments to ensure issue resolution and support.
• Participate in planning and execution of IT-supported rollouts and software, hardware upgrades, and other projects.

Compensation will vary based on experience, skill, and leadership capabilities. We pay competitively to the market and compensate based on the value you bring to the organization. This position receives a comprehensive benefits package: Health, Vision, Dental, and Life Insurance; Health Savings Account options, 401K with a discretionary match, Paid time off, and other Voluntary benefits (Short and Long-term Disability, Accident, and Critical Illness).

Help Desk Qualifications / Skills:

• Problem-solving
• Active listening
• Verbal communication
• Operating systems Windows and MAC OS
• Phone skills
• Quality focus
• PC proficiency
• System Administration

Education, Experience, and Licensing Requirements:

• Minimum of Associates Degree in technology related field, which can be offset by MCSA or other specialized training (A+, CompTIA).
• 1-2 years of proven system support experience preferred
• Prior information technology or systems administration experience preferred