It Service Delivery Technician- Help Desk

Thank you for your interest in a career with Centra.  A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities.  Centra was established in 1940 and is headquartered in Columbus, Indiana.  Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States.  Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC.  Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family.  Credit Unions are Not for Profit, Not for Charity, But for Service.  If these are the things that matter to you then please read on, we look forward to hearing from you. Centra Credit Union has an exciting opportunity for full-time IT Service Delivery Technician located in Columbus, IN. The minimum starting wage for this opportunity is $25.65 per hour.          

The IT Service Deliver Technician has primary responsibility for providing Tier I and Tier II technical support to Team Members. This position manages incidents and requests to ensure issues are resolved timely and completed in the ticket system.

ESSENTIAL FUNCTIONS: (This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.)

•  Answers Service Delivery team calls, incidents through tickets, emails, and instant messaging requests and at time may provide in-person support. Moves tickets in system that require escalation for additional support.
•  Provides systems support by installing, repairing, testing, and upgrading computer equipment. User equipment includes: desktops, laptops, printers, cell phones and tablets. Centra equipment also includes: cash recyclers, signature pads, check scanners, and card printers.
•   Supports Centra projects in attending meetings, updating project management on completed tasks and provides on-site support during project implementation.
•  Provides impromptu audio/visual support to Centra Corporate Headquarter Team Members.
• Supports IT asset management program.
• Provides after hours and weekend support for critical Service Delivery team and Field Support issues.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

• Associate's Degree in Related Field

• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer.