IT Help Desk Technician III

Looking for a company that shares your initiative and self-employed mentality? Look no further than Premier Truck Rental PTR! We're proud to provide customers with monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. We're looking for like-minded candidates who share our commitment to quality work and customer-focused passion for helping crews stay productive. If you're a hardworking and driven individual who loves working with top-notch equipment, we want to hear from you!

Our IT Helpdesk Support Technician at PTR is the key to our smooth day-to-day operations. This role ensures our networks, hardware, and software are set up and working properly across all departments so our employees don’t miss a beat. This person will support our members by solving problems quickly.

COMPENSATION

This position has a competitive compensation package that is a combination of Salary Base Pay plus Profit Sharing Paid Quarterly after 1 year of employment.

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We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

RESPONSIBILITIES

• Investigating, analyzing, and resolving software, hardware, and networking issues for employees, focusing on minimizing downtime and restoring service as quickly as possible.
• Responding promptly and effectively to IT requests and issues, prioritizing them based on urgency and impact on the business.
• Managing inventory of IT equipment, ensuring that we have the necessary equipment and software licenses to support our employees' needs.
• Setting up and configuring desks and computers for new employees, ensuring that they have the necessary tools to be productive from day one.
• Providing IT training to new and existing staff, enabling them to work effectively with our systems and software.
• Managing your time effectively, balancing competing priorities, and meeting deadlines to ensure we provide our employees the highest level of service.

REQUIREMENTS

MUST HAVE

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 years of experience in IT support, helpdesk, or related role.
• Strong technical skills in Windows and Mac operating systems, Microsoft Office, and networking.
• Excellent problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work well independently or as part of a team.
• Ability to prioritize and manage multiple tasks effectively.

NICE TO HAVE

• Knowledge of ITIL best practices.
• CompTIA A+ or other technical certifications.
• IT troubleshooting experience and familiarity with products such as Windows OS, Active Directory, and Office 365.

EMPLOYEE BENEFITS

• Wellness Program: Onsite cross-fit style gym with a full-time personal trainer. Group classes, one on one coaching, and nutrition assistance are available.
• Employee Perks: PTR Swag and Uniform/Boot Allowance, Micro-Markets onsite for snack selection, Phone Service Discounts, Supplier Discounts on Vehicles, Company-Issued Work Equipment, and more.
• Profit Sharing Program: Gives PTR employees a direct stake in the company's success, and the potential for a financial reward paid out quarterly based on the company's profitability. Commissioned-based and driver roles do not qualify.
• Comprehensive Benefits: PTR offers all team members competitive pay along with a benefits package that starts on your first day. This encompasses excellent health care (including mental health and virtual healthcare), vision, dental, and ample paid time off. We also offer 401(k) matching, life, accidental death and disability coverage, learning and development opportunities, and more.
• Structured Training & Feedback: We partner with the Predictive Index to understand the best way to support and understand the motivation of our team members. This includes customized training, coaching, and feedback. Our review schedule is every 6 months, with a focus on performance and attitude.
• Culture & Connection: PTR builds strong, personalized relationships with our customers, and we apply this mindset to our own team. Our tech-forward workplace enables a highly collaborative culture supported by our core values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, company parties and employee celebrations, PTR Field Days, PTR text alerts, the Extra Mile recognition program, all of which promote connection among those with shared identities.

Premier Truck Rental Is an Equal Opportunity Employer

We are committed to continually adding to our diverse team representing various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us atcareers@rentptr.com.