Help Desk Technician

Seeking a Help Desk Technician to join our Hackensack, New Jersey Office.
Work schedule will be Monday through Friday 9:30 a.m. – 5:30 p.m.
Duties include providing hardware and software technical assistance to the Firm's users.
Troubleshooting, support and provide general assistance to senior technical staff. Setup video conferences to other Firm offices as well as outside entities as requested.
Must be knowledgeable in Teams and hosting Zoom calls. Maintain inventory of Firm technical equipment and supplies.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Excellent written and verbal communication skills.
Strong documentation discipline and experience with a ticket management system.
Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
Provide, on a rotating basis, after hours on-call coverage for end user support.
Experience with Microsoft Windows 10 desktop environment.
Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
Legal specific software such iManage, Worksite, Workshare, etc preferred.
Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.
Travel to remote offices. Law firm or professional service firm background a plus.
We offer a competitive starting salary and a comprehensive benefits program.