Help Desk Technician

Description:

Matson Navigation is doing a migration to Windows 11 for their Oakland office. Looking for an entry level IT support tech to help them focus on their migration. This person will be helping upgrade 400 endpoints at the office with the possibility of helping with remote deployments for other California offices.

Skills:

Help desk support, Windows, Customer service, Troubleshooting, Install, Deployment

Top Skills Details:

Help desk support,Windows,Customer service,Troubleshooting,Install

Additional Skills & Qualifications:

Experience in setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows is required, Mac OS is a plus).Experience with Windows desktops and notebooks in a networked environment. Knowledge of Microsoft Office or equivalent applications, cloud-based applications such as Office 365, Skype for Business, and SharePoint.Basic knowledge of TCP/IP networking and network services (i.e., DNS, DHCP, etc.).Experience with MS SCCM and patch management in an enterprise environment.Experience with Active Directory concepts and administration.Experience working in a structured, process-driven environment.Experience supporting a variety of Wi-Fi-enabled devices.Experience supporting mobile devices, including Apple iOS, and Android OS.Excellent problem solving and communications skills, especially over the telephone with good interpersonal skills, highly energetic and attention to customer service. Ability to work effectively in a high-stress, fast-paced environment. Experience supporting a campus environment with geographically dispersed locations is a plus.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.