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Form of workJob Description
Max Rate: $30/hr on 1099/ or / $27/hr on W2
Duties of the Systems Help Desk Technician are as follows:
- Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
- Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
- Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
- Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreates user problems to resolve operating difficulties.
- Recommend systems modifications to reduce current and future user problems.
- Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
- Provide support for Video Teleconferencing program.
- Maintain/troubleshoot Network Connectivity issues.
- Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.
- Perform basic PC hardware troubleshooting.
- Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.
- Provide support in installation of clinical end user devices, network devices, and peripheral devices.
- Assist Tier III teams with installing medical applications and servers.
- Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers.
- Provide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program.
- Support MTF with Video Teleconferencing program.
- Manage functional application of an automated call distribution system.
- Maintain library of current scripts, software media, and licenses.
- Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
- Provide support in network upgrade and expansion as needed.
- Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers:
- Assist Tier III teams in applying software updates, security patches and DISA STIGs
- Assist Tier III teams with mitigating vulnerabilities.
- Complete and maintain currency of 6 MDG required training.
Qualifications
2-5 years of experience in following:
- Technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
- Support to end users for either Personal Computer (PC), server, or applications and hardware
- One of ticketing system experience: ServiceNow AFNET, Remedy Trouble Ticketing system
- PC hardware troubleshooting
- Network Connectivity issues
SunPlus Data Group is a company whose senior management has logged more than 60 man-years in managing Projects, Software engineering, production, and supply chain processes in Government, Aerospace / Aviation, Defense, Healthcare, Manufacturing, Energy, and Communications industries. SunPlus offers market-tested industry-specific solutions and consulting services ranging from project portfolio management, program management, business process automation, business intelligence, and advanced analytics to staffing and outsourcing.
Over the last 20 years, SunPlus Data Group has grown from a five-person technology company to a full-blown consulting and project management consultancy firm. SunPlus consultants have logged thousands of billable hours working with diverse clients nationwide.
SunPlus Data Group, Inc is an SBA 8(a) Certified, GSA schedule holder and Minority Owned firm based in Atlanta, GA providing services to our clients all over the United States.
Over the last 20 years, SunPlus Data Group has grown from a five-person technology company to a full-blown consulting and project management consultancy firm. SunPlus consultants have logged thousands of billable hours working with diverse clients nationwide.
SunPlus Data Group, Inc is an SBA 8(a) Certified, GSA schedule holder and Minority Owned firm based in Atlanta, GA providing services to our clients all over the United States.
