Help Desk Support Technician

A non-profit organization located in White Plains, NY is looking for a Help Desk Support Technician to work on a hybrid basis the work will be in the headquarter location with some travel to other areas within Westchester County.
Pay rate: $23.00/hr
This is a contract to hire role, you will begin as a consultant and be transitioned to a fulltime employee. Upon conversion the following benefits will be available to you:

• Sign-On Bonus.
• Generous PTO, Comprehensive Health Benefits and a Healthcare Reimbursement Arrangement (HRA).
• 403(b) Plan and an Agency-Paid Pension Plan.
• On-Going Professional Training and Development.
• Employee Assistance and Referral Program.

Benefits are also available to consultants through QED National, but the benefits package is different.
Responsibilities include (but are not limited to):

• Serve as primary Help Desk contact and successfully respond to and close tickets in a timely fashion.
• Installation, operation, maintenance and support of Information Systems and voice and data communication.
• Troubleshooting and resolving equipment and communications malfunctions; performing routine operations including periodic report generation and system backup
• Assisting in problem resolution of infrastructure issues with the Network Administrator and/or the IS department.

Qualifications:

• Must possess a Bachelor's degree in Information Systems or equivalent Associate degree and have relevant computer training or A+ certification and at least 1 year of computer hardware and software maintenance/support experience.
• Experience working with computer hardware, printers and basic network equipment.
• Must be proficient in Microsoft Windows and Microsoft Office Suite.
• Must have reliable transportation and be able to travel at all sites in Westchester County; ability to work in a team environment and provide excellent user support to all staff; ability to communicate effectively in English, both orally and in writing is required.
• Strong analytical and problem-solving skills.

About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 30 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.