PC Support/Help Desk

Published Job TitlePC Support/Help Desk
Location380A-Winn MI
Position380-PC Support/Help Desk I-38I02A
External Description

Morbark LLC located in Winn, Michigan is looking for a PC Support/Help Desk staff member.  Morbark LLC offers competitive compensation and a variety of benefits including:

• Health, Dental and Vision Insurance
• 401k Plan with company match
• Profit Sharing
• Paid Vacation and Sick time
• Paid Holidays
• Tuition reimbursement

Requirements

Position Summary: 

Support the company's IT systems and peripherals including, but not limited to, laptop and desktop computers, tablets, barcode scanners, printers, VoIP and mobile phones, and various software and operating systems. Work closely with the Service Desk team to gather business needs, design, build, and test images for production deployment.  Reports to the IT Manager.  

 

Essential Functions of the Job:

1. Diagnose, research and troubleshoot computer system issues including operating systems, hardware and software, networking, VPN, and other peripherals, both remote and onsite.
2. Respond promptly and professionally to alerts and end-user IT tickets.
3. Monitor and update Service Desk tickets and document all responses and resolutions.
4. Function as the primary point of contact from assignment of ticket to successful resolution of issues.
5. Perform software installations and upgrades.
6. Multi-task using solid analytical and problem-solving skills.
7. Work under pressure and handle interruptions.
8. Organize priorities and act with a sense of urgency when necessary.
9. Write concise and detailed documentation.
10. Proficient in Windows operating systems from Windows 7 to Windows 10.
11. Provide afterhours and weekend support as needed.

 

 Knowledge, Skills and Abilities (KSA’s):

 

• Strong interpersonal skills with a focus on customer service.
• Excellent written and oral communication skills.
• Creative and innovative thinker with the ability to provide solutions to complex problems.
• Maintain a positive and professional attitude.
• Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:

• Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
• Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.
• Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
• Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
• Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement

 

Education and Experience:

• Associates Degree or greater in a technical field.
• Experience with help-desk issue tracking for assignment, delegation, and resolution of end-user issues.