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Form of workAnswer Insurance Help Desk caller in inquiries. Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays. Execute batch data entry of multiple employee forms into the applicable client system.
Record 100% of calls into the incident management system. Assist in the resolution of problems and the identification of potential issues and trends. Ensure complete client satisfaction.High School Diploma required.
Ability to multitask and effectively plan and organize work. Strong communication skills. Ability to interpret and apply regulatory material.
Ability to communicate effectively, both orally and in writing. Keen attention to detail and effective working in a team environment. Experience in a customer-service oriented call center environment is highly desired (but not required).High School Diploma required.
Ability to multitask and effectively plan and organize work. Strong communication skills. Ability to interpret and apply regulatory material.
Ability to communicate effectively, both orally and in writing. Keen attention to detail and effective working in a team environment. Experience in a customer-service oriented call center environment is highly desired (but not required).
