Support Desk Tier II Engineer

Greetings, intergalactic beings from both the Star Wars and Star Trek galaxies! Restech, a cosmic alliance of technological mastery, is on a mission to recruit a versatile Support Desk Tier II Engineer. Are you a Jedi Master or a Clone Trooper? Do you pledge allegiance to the Alliance, the Federation, or are you a Rebel at heart? Your unique background and skills are what we're looking for!

As a crucial member of our crew, you'll embark on an epic adventure to provide Tier II support for Restech's clients. You'll hone your troubleshooting skills by answering distress calls from across the galaxy and addressing issues detected by our sophisticated monitoring systems. Your vessel awaits – it's time to soar through the stars as the primary escalation point!

Responsibilities:

Hail incoming customer support calls and navigate tickets through to completion, like a true captain.

Showcase your technical prowess by providing Tier I & II support that rivals even the most skilled droids.

Develop and create documentation worthy of the Jedi Archives or the Federation database.

Proactively manage issues, like a Force-sensitive warrior, anticipating and preventing problems.

Forge strong alliances with clients, becoming their trusted technical advisor.

Tackle unusual and complex challenges, sharing your wisdom and learning from others in a Vulcan mind meld.

Communicate fluently in R2D2 (engineer) and C3PO (mostly human) languages.

Juggle an array of tasks, embracing the excitement of hopping from an Outlook issue to a failed server.

Maintain a security-minded approach, whether navigating the Death Star or the Neutral Zone.

Participate in after-hours on-call support, potentially requiring warp-speed travel to customer sites.

Hard Skills:

• Provide Tier II support for devices and applications across diverse galaxies and environments.
• Master the art of installing, operating, maintaining, and repairing technology in the spirit of Scotty or R2D2.
• Manage and maintain interstellar networking equipment, like routers, firewalls, and wireless devices.
• Demonstrate familiarity with operating systems from Earth, including Windows Server, Windows Desktop, and Mac.
• Become one with Office 365, harnessing the power of the Force to secure and manage it.
• Implement multi-factor authentication and remote access solutions as adeptly as a skilled Jedi or Starfleet officer.
• Maintain the Alphabet Soup for the IT Soul - AD, GPO, VPN, DNS, DHCP, VLAN, WAN - as if you were fluent in Aurebesh or Klingon.

The ideal Storm Trooper or Jedi will possess:

• 5+ years of experience with an MSP or a similar intergalactic business model.
• Working PowerShell knowledge to expedite repairs and service faster than a Millennium Falcon Kessel Run.
• Expertise in all ConnectWise applications, rivaling the most renowned engineers of your galaxy.
• Proficiency in speaking Klingon - may the language of the warriors guide you!
• Experience with Veeam, StorageCraft, Acronis, and Datto, which would impress even the Borg.
• Certifications like MSCA, MSCP, Security +, Network +, A+, CySA+, as prestigious as a Jedi Knight or Starfleet officer rank.
• Mastery of VMware / HyperV / ESX / ESXi - your skillset will be praised throughout the galaxies!

Like a Sith Lord who has mastery over the Dark Side, you should have mastery over our network systems and IT processes. Only apply if you are a true Level 2 Technician or higher.

Apply now to join our crew of extraordinary individuals, and let's explore the final frontier together!