Front Desk

Job Position: Fulltime Medical Receptionist

ROLES AND RESPONSIBILITIES

• Schedules patient visits and surgeries in EMR, along with pertinent information.
• Answer calls from physician offices regarding scheduling patients for surgery or related info.
• Communicate in a pleasant and expeditious manner. Takes and convey messages to correct parties. Transfers calls as needed. Keep detailed documentation.
• Complete pre-registration and obtain authorizations from insurance carriers prior to scheduled procedures.
• Completes necessary paperwork for registration, use EMR system to generate necessary information for surgical procedures.
• Ensure correct charts, files and appropriate paperwork are prepped for daily needs.
• Greet patients, vendors and visitors in a friendly and professional manner. Check-in patients, answer questions and direct guests as needed.
• Maintain various logs of daily activities including cancelled appointments, add-ons, and monthly tallies needed
• Maintain office supplies and forms
• Performs various clerical duties such as copying forms and reports, recording patient information, mailing surveys, preparing charts, and upkeep of electronic communication.
• File records, communication and other data in an efficient and correct manner.
• Maintain a clean and orderly scheduling area.
• Functions efficiently as a member of the facility team.
• Act as back up for prior authorization team.
• Help in keeping track of and calling referrals

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate effectively with patients, visitors, and other medical personnel in both written and verbal form.
• Familiar with prior authorizations systems and terminology
• Proficient with completion and storage of medical procedure forms and various supporting paperwork.
• Familiar with medical terminology and front office practices.
• Current CPR/BLS certification (preferred)
• Treat clients, team members and guests with courtesy, respect while presenting a positive public image
• Able to keep patient confidentiality and follow HIPAA laws
• Proficient with office equipment and computer systems such as: EMR (electronic medical records), Excel, Microsoft Office, multiple phone lines, fax/copy machines, etc.

QUALIFICATIONS

• High School Diploma/GED.
• Minimum three-years’ experience in health care (preferred)
• Minimum of one-year experience in surgery scheduling procedures (preferred)
• Able to work independently and as part of a team. Able to handle a high workload in a busy environment while maintaining professionalism and a good attitude.
• Excellent customer service and front-desk/reception abilities.
• Able to stay organized and prioritize tasks as needed.

PHYSICAL DEMANDS

Able to sit and view computer screens for long periods of time.

BENEFITS

In addition to highly competitive wages, full-time employees are also eligible for health, dental, vision, earned Paid Time Off days, paid holidays and the opportunity to learn and grow with our company .

*Equal Opportunity employer

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Receptionist: 1 year (Required)

Work Location: In person