Help Desk Specialist

We are seeking candidates who have a broad spectrum of expertise relevant to the current systems including the configuration, deployment, installation, management, and maintenance, on all servers (Linux/Unix, Windows, and Macintosh operating systems), Desktops (Unix, Windows, and Macintosh operating systems), tablets, printers, copiers, scanners, and Android/Apple phones. Candidates will also perform system administration on system boundary components, including server/ workstations/ computers, storage area network (SAN), and peripheral hardware per customer Configuration Item (CI) Database by System, and SLA.

Additionally, our team practices and ensures a positive Customer Experience to all its end-users and support provided.  The right candidate will exemplify a positive attitude, friendly communications, demonstrate patience, proper business attire, ensure timely response and resolutions, ensure comprehensive documentation to tickets and all work products, meets scheduling commitments and facilitates cross-functional activities as needed to reach a prompt resolution. 

Duties and Responsibilities

• Perform operating system and firmware updates, system patches, system audits and system backups.
• Plan, configure, maintain, and perform recovery of backup and/or secondary copy of mission data.
• Ensure the mission data is preserved in the customer Archive as well as be able to perform recovery from backup/secondary copy where defined by archive requirements.
• Manage user accounts and access rights to system components using a centralized access solution.
• Provide system administration support for web hosting services maintained on the operational networks.
• Coordinate with the customer to process account request forms and CCRs.
• Provide system administration support for the consolidation and upgrade of web servers and websites hosted within the system.
• Provide support for new data types and product processing changes; planned system outages and recovering from unplanned system outages; setting up new test environments; and operator monitoring.
• Support installation of operating systems, data and application migration to new servers, decommissioning or installation of systems, load balancing, acceptance testing and integration of new technologies.  Perform software installation and lifecycle support for: Commercial-Off-The-Shelf (COTS) packages (new and subsequent upgrades); open source software packages; customer custom developed packages (new and subsequent upgrades); standard application suites; and customer-specific applications and tools.
• Coordinate scheduled down times with the customer representative and operations lead, adhering to customer limitations regarding downtime and SLAs; coordinate down time requests of operational systems with the relevant Engineer, Operations, and the Systems Lead.
• The candidate is responsible to develop, maintain and update customer-approved specialized software tools for monitoring of the performance and uptime of systems and documentation of assets and services.
• The candidate is responsible to perform safety inspections of equipment and environmental conditions in customer IT data centers and workrooms and report to System Owner(s) of findings.
• The candidate is responsible to maintain and manage meeting spaces, including assurance of functioning teleconference software and equipment, performing room configurations, and providing technical assistance as needed and upon request.
• The candidate is responsible to perform Web Infrastructure and Management Support services, in accordance with standard operating procedures.
• The candidate will provide support for enterprise services by working in a DevOps collaborative environment. The contractor will partner with developers and scientists to develop, deploy, and manage enterprise services. The team will focus on collaboration, agile methodologies, and automation as they develop solutions implementing APIs and service-based functionality. Automated CI/CD pipelines with security checks and software tests.
• Exhibits great customer service skills, both oral and written, at all times.

• Required Qualifications:
• 5+ years’ experience managing an enterprise environment with Linux, Unix, Red Hat, Windows Server 2016/2012 and/or Windows 10/7
• Prior experience as a System Administrator
• Works well within a team and understands the importance of quality customer service
• Preferred Qualifications:
• ITIL v3 Foundations certification

Red Hat (ie: RHCSA, RHCE, LPIC), MCSA: Sever 2008 or 2012 certification

ABOUT GAMA-1

GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com

GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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