Help Desk Manager

We’re going places, hop on board.

Our value is in our employees – smart, passionate, and fun people.

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Help Desk Managerfor a Full-Time position.

Primary Responsibilities:

This position shall provide for the following skills and attributes:

• Must be capable and skilled in oral and written communications and be able to apply these skills in communicating with all levels of management within DEA and the customers supported by the contract.
• Must effectively and efficiently plan, organize and manage all Help Desk employees assigned to the specific task area. This shall include:
• 1) day-to-day administrative direction of contractor personnel
• 2) assignment of staff personnel in accordance with workflow requirements
• 3) establishment or improvement of procedures and controls, where necessary. to ensure that all services meet schedules and production standards.
• Expected to answer calls and emails during high volume periods in addition to duties above.

Minimum Qualifications:

• A Bachelor's Degree and ten (10) years of experience in a customer service operation
• Minimum of four (4) years management and supervision for systems and procedures, including the development, implementation, and maintenance of policies, procedures, and projects.
• Eight (8) years of related experience is equivalent to a four-year degree.
• A multilingual speaker is a plus.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.  

High technology small business with long-standing U.S. Federal Government experience Visionary executive leadership Expert professional services team comprises highly skilled engineers and software developers * Rapid growth over the last several years. 

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

#NAI #Dice