Help Desk Field Technician

Help Desk Field Technicians: Levels I & II
Level I Salary: $21 - $27/hour
Level II Salary: $27 - $40/hour
My client is a leading technology solutions provider located in Monterey, California with a strong reputation of quality MSP services. They are always on the lookout for passionate people who like to be on the leading edge of technology changes. If you enjoy a fast-paced, fun, always changing work environment focused on technology, this might be the right position for you.
They are continuing to grow and adding at least two Help desk Field Technicians to their MSP team. These positions are crucial to ensuring their clients receive top-quality IT support and maintaining strong client relationships. Your technical expertise and commitment to excellent customer service will play a vital role in their success.
What you will be doing:

• Provide efficient and effective technical support to their clients
• Ensure their IT systems run smoothly
• Deliver both on-site assistance and remote support
• Respond to on-site service requests promptly to diagnose and resolve hardware and software issues (desktops, laptops, printer and network equipment)
• Troubleshoot and resolve software-related issues, including operating systems, applications and antivirus software
• Assist in the setup and troubleshooting of network devices, including routers, switches and access points
• Help clients with network connectivity and security issues
• Provide remote troubleshooting to clients via phone, email or remote desktop tools
• Assist clients with software installations, updates and configurations
• Conduct hardware maintenance, including upgrades and replacements
• Asist with hardware inventory management
• Maintain accurate and up-to-date documentation of client systems and configurations; document support procedures and best practices
• Stay updated on security best practices and assist in implementing security measures to protect client systems
• Ensure excellent customer service, maintaining clear and professional communication
• Keeping clients updated on the progress of support requests
• Log and tack service requests, incidents, and resolutions through the ticketing system
• Escalate complex issues to senior technicians or engineers
• Collaborate with other team members and participate in knowledge sharing and training activities (keep learning and share with others.

What do you bring to my client:

• High school diploma or equivalent
• Technical certifications or degrees are a plus
• 2-3 years of experience in a similar role
• Strong technical and troubleshooting skills: hardware, software, network issues, security
• Excellent communication (verbal and written) and customer service skills
• Ability to work independently and as part of a team
• Energy and passion for IT – your work will be at the office and client sites so traveling in and around Monterey/Salinas is required
• Valid Driver’s license is required
• Willingness to learn and adapt to new technologies and tools

What my client can offer you:

• Opportunity to grow your career
• Health insurance
• 401k
• 25 PTO days/year
• Company vehicle after 90 days of employment; reimbursement if and while you use your own vehicle.

If this sounds like the place you want to grow and learn, send your resume for immediate consideration to Vivi@ViviFenwickConsulting.com