Address
Form of workInterstate Companies, Inc. is a dynamic organization that provides rewarding careers for approximately 1,600 employees in its corporate office and five operating units -Interstate Bearing Systems, Interstate Industrial Systems, Interstate Power Systems, I-State Truck Center, and Assembly Systems. Since our founding in 1957 as one of the world's first Detroit Diesel Engine distributors, we continue to recruit career-oriented individuals who want fulfilling work and opportunities for professional growth. Our employees' commitment to the company and its "Pride in Service" motto helps Interstate Companies deliver exceptional customer service every day.
Growth is a critical component of our business plan, and we are currently looking for aHelp Desk Analyst to help us in that growth.
Help Desk Analysts provide first and second level Interstate IT support by identifying, analyzing, and solving customer reported problems with systems, applications, and some hardware.
Position Duties:
- Resolve inbound requests by phone, email, and in person, following escalation processes when necessary
- Utilize helpdesk ticketing software for incident tracking and documentation
- Identify and remedy root causes for issues and infrastructure concerns
- Assist in system updates, infrastructure maintenance, and software licensing
- Maintain documentation on resolutions, software, and hardware setups
- Ownership of setup, maintenance, tracking, repair, and replacement of IT assets such as laptops, mobile devices, printers, and VoIP phones.
- Up to 10% travel between our branches
Required Skills:
- High level of attention to detail is required in all aspects of this position
- Strong written, verbal and phone communication are a must
- Demonstrated commitment to exceeding client expectations and support standards
- Proven ability to investigate and troubleshoot technical issues
- Willingness to learn unfamiliar platforms and services
- High accountability and follow-through
Experience/Education Requirements:
- Must be a high school graduate or equivalent
- Previous technical support experience is preferred
- Familiarity with networking fundamentals and troubleshooting is a plus
- Familiarity with VMware or other virtualized environments is a plus
- Familiarity with Mitel, Teams or VoIP telephony systems is a plus
Benefits:
- Competitive compensation
- Tuition assistance
- Broad range of health (medical, dental and vision) insurance options
- Flexible paid time off and paid holidays
- 401(K) with company match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
