Help Desk Analyst

Help Desk Analyst

Location:- Dauphin County, PA

Duration:- 3 Months

Pay rate:- $43/hr W2.

Responsibilities of Help Desk Analyst

• Conduct daily systems monitoring and analysis to maximize effectiveness and troubleshoot problems.
• Confer with various technical teams and customer representatives to ensure solutions conform to customer and technical support specifications.
• Create and maintain technical process and system documentation as needed.
• Ensure deliverable compliance with all Commonwealth, HHSDC, and USDA FNS standards and procedures.
• Participate in various business and technical sessions and meetings.
• Maintain technical skills and knowledge required to support WIC systems.
• Provide status reporting conforming to intervals and standards mandated by the Applications Developer Administrator.
• Provide ongoing level one and two support for PENN and other WIC systems, including system error monitoring and resolution. Create and execute unit tests for software development efforts associated with new and existing Pennsylvania WIC systems.
• Create and maintain system help documentation to support ongoing goals related to user self-service and system training initiatives.
• Support the WIC ADA in ongoing planning and support activities related to upcoming WIC system releases.
• Participate in business and system knowledge transfer sessions related to EBT and the PENN system.
• Create documentation that will become part of the WIC Support knowledge center for onboarding support staff.
• Utilize Azure DevOps for SDLC reporting and workflow.