Help Desk Analyst

Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes.

Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

Always Pursuing Better.

SUMMARY: Pursuit Aerospace specializes in the manufacturing of complex fabrication and precision machined components for gas turbine engines. We serve customers around the world in commercial and military aviation, power generation, the marine industry, rotary wing, and unmanned aerial vehicles.

Seeking an I.T. professional with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization. Strong communication and interpersonal skills are essential for collaborating with others, communicating to your supervisor, and interfacing with clients

Pursuit Aerospace is an Equal Opportunity employer and does not discriminate based on race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform installation of PC hardware and software.
• Perform onboarding and deboarding duties for end users
• Assist in network and hardware troubleshooting.
• Assist in performing preventative maintenance and upgrades on servers.
• Help to facilitate and participate in project related work.
• Perform hands on tasks determined by the information systems staff.
• Assist in updating user and technical documentation.
• Perform administrative tasks on 3rd party software, such as ERP systems
• Embrace I.T. shared services approach of supporting the entire business when applicable.

SUPERVISORY RESPONSIBILITIES:

N/A

QUALIFICATIONS:

• Energetic, organized, and detailed oriented.
• Highly developed interpersonal skills and the ability to work well in a team-based environment
• Ability to work Independently, with minimal supervision.
• Technically inclined in modern computer systems

EDUCATION and/or EXPERIENCE:

• 2+ years of experience working in I.T.

LANGUAGE SKILLS:

• Proficient in reading, writing, and speaking English
• Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
• Adept in writing technical solutions and providing helpdesk ticket updates in English.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram forms.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel.
• Must be able to communicate verbally.
• The employee may be required to stand, walk, reach with hands and arms, and stoop or crouch.
• The employee is frequently required to sit.
• The employee may be required to lift and/or move up to thirty (30) pounds and occasionally lift and/or move up to fifty (50) pounds.
• Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, electrical equipment, acetone, alcohol, argon, braze alloys, nitrogen, hydrogen, oil-based lubricants and cleaning solutions
• The employee is occasionally exposed to moderate cold and high heat.
• The noise level in the work environment is usually middling.

ACKNOWLEDGEMENTS: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Reasonable accommodations may be made to enable individuals to perform the essential functions of this position.

Pursuit Aerospace provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regards to race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetics, ancestry, national origin, medical condition, disability status, protected veteran status, or any other basis protected by law.