Help Desk Analyst

Skills:

• Experience and knowledge of browser-based applications. Required 5 Years
• Experience researching, analyzing and interpreting automated system problems. Required 5 Years
• Experience working in a Application/Production Support based (not hardware) Help Desk environment. Required 5 Years
• Working knowledge of Social Services and Medicaid programs and systems. Desired 5 Years
• Broad knowledge of the NC FAST application and functionality. Desired 5 Years
• Experience writing and running SQL queries. Highly desired 5 Years
• Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required
• English/Spanish Bilingual Required

Job Type: Contract

Salary: $22.00 - $27.00 per hour

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• browser-based applications.: 5 years (Required)
• analyzing and interpreting automated system problems: 5 years (Required)
• Application/Production Support based (not hardware): 5 years (Required)
• Social Services and Medicaid programs and systems.: 5 years (Required)

Language:

• English/Spanish (Required)

Ability to Relocate:

• Durham, NC 27701: Relocate before starting work (Required)

Work Location: In person